We're here to help — Turri is a small app for sharing moments with your close friends.
Need a hand with Turri? The fastest way to reach us is by email. We read every message and typically reply within 1–2 business days.
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To help us resolve your issue faster, please include your device model, iOS/Android version, and a short description of what happened (a screenshot helps too).
How do I connect with a friend?
Open Turri and go to the Connect screen. You can share your invite code or QR code with a friend, or enter their code / scan their QR to connect. Turri is built for close friends, so you add people one at a time.
I'm not receiving notifications.
Make sure notifications are enabled for Turri in your device Settings → Notifications, and that you have an active internet connection. Fully closing and reopening the app once will re-register your device for push notifications.
How do I add the home screen widget?
Long-press your home screen, tap the + button, search for “Turri,” and add the widget. It shows the latest moment your friends have shared.
How do I delete my account?
Go to Settings → Delete Account inside the app. This permanently removes your account and all associated data from our servers. You can also email us and we'll process the deletion for you.
How do I block or report someone?
Open the conversation or profile, tap the menu, and choose Block or Report. Blocked users can no longer message or call you. You can manage blocked accounts in Settings → Blocked Accounts.
How do I manage or cancel a subscription?
Subscriptions are handled by Apple. Manage or cancel anytime in iOS Settings → [your name] → Subscriptions.
Is my content private?
Yes. Turri has no public feed — content is shared only with the specific friends you send it to, and shared moments are automatically deleted after 30 days. See our Privacy Policy for details.